Author: Chad

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Lag vs. Lead Measures

In the book 4 Disciplines of Execution, authors Sean Covey, Chris McChesney and Jim Huling review Lead and Lag measures. “Lead measures” are actions that affect the outcome, while “lag measures” report the success...

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Creativity, Inc Book Review

Creativity, Inc.: Overcoming the Unseen Forces That Stand in the Way of True Inspiration by Ed Catmull My rating: 5 of 5 stars Ed Catmull takes us through his journey and learnings while leading...

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Favorite Books

With my life experiences, I’m a believer in the statement “leaders are readers”. I am driven by a strong desire to consume content and continuously learn. There are many ways to do this, but...

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‘Release’ Roles in Delivering Quality Software

To deliver quality applications, I often find myself describing the need for both people/process coordination and deployment/environment automation. Here’s a good article on the roles within the Release model. In the article, the author...

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The Innovator’s Dilemma Book Review

The Innovator’s Dilemma: The Revolutionary Book that Will Change the Way You Do Business by Clayton M. Christensen My rating: 4 of 5 stars 3 main findings from research * Sustaining technologies are different...

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Focus as Important as Talent

As you go through large transformations with new technology initiatives, two things are required to move fast. Success through big change requires the right people and also focus of that talent. Most times organizations have the right...

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Technology Production Assurance Costs

Note about costs of Production Assurance – Here are the industry standard costs of support: Level 3 $100 per contact Level 2 $50 per contact Level 1 $20 per contact. Self-service, or Level 0,...