Category: Technology

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‘Release’ Roles in Delivering Quality Software

To deliver quality applications, I often find myself describing the need for both people/process coordination and deployment/environment automation. Here’s a good article on the roles within the Release model. In the article, the author...

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Focus as Important as Talent

As you go through large transformations with new technology initiatives, two things are required to move fast. Success through big change requires the right people and also focus of that talent. Most times organizations have the right...

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Technology Production Assurance Costs

Note about costs of Production Assurance – Here are the industry standard costs of support: Level 3 $100 per contact Level 2 $50 per contact Level 1 $20 per contact. Self-service, or Level 0,...