Technology Production Assurance Costs

Note about costs of Production Assurance – Here are the industry standard costs of support:

  • Level 3 $100 per contact
  • Level 2 $50 per contact
  • Level 1 $20 per contact.
  • Self-service, or Level 0, is 10 cents or less

It’s easy to see the value of self-service & automation.

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